Refund Policy

At JHC POWER SOLUTIONS, we strive to provide high-quality services and products. We understand that situations may arise where a refund is necessary. Please review our refund policy below for clarity and guidance:

Eligibility: Refunds will only be considered if a valid, written explanation is provided outlining the reason for the refund request concerning our services or related products.
Handling Fee: A 10% handling fee will be applied to all approved refunds. This fee covers processing costs and administrative expenses associated with the refund.
Processing Time: Please allow 7–14 business days for refund processing. This timeframe allows us to thoroughly inspect the returned product and verify its condition.
Product Assessment: Before a refund can be approved, a comprehensive assessment of the product will be conducted. This assessment ensures that the product is in acceptable condition for a refund.
Damage Deduction: If the product has been damaged, the repair cost will be deducted from the refund amount. The assessed repair cost will be communicated to you before processing the refund.
Installation Services: Once an installation quotation has been approved and the installation completed, refunds will not be granted. By approving the quotation and allowing the installation to proceed, you acknowledge satisfaction with the agreed-upon services.

We value your business and aim to address any concerns promptly and fairly. If you have any questions regarding our refund policy, please contact us at admin@jhcpowersolutions.co.a