Terms & Conditions

When you engage the services of JHC Power Solutions, you are agreeing to abide by our terms and conditions. In this article, we will break down each term to ensure that you have a clear understanding of what they entail.

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1. Certificate of Compliance and Warranty: JHC Power Solutions will not issue a certificate of compliance and warranty if the final payment is not paid. This certificate is essential to prove that the installation complies with all relevant regulations and standards. The warranty covers any defects in materials or workmanship, providing you with peace of mind.

2. Extra Materials for Installation: If additional materials are required for any installation, they will be payable on an amended invoice or quote. It is essential to ensure that all necessary materials are included in the initial quote to avoid any unexpected costs.

3. Validating Warranties: To ensure that the warranty is valid, it must be signed and emailed back to JHC Power Solutions. This step is crucial to activate the warranty and ensure that you are covered in case of any defects or issues.

4. Inspections: All inspections will be conducted by a master electrician and electrical engineer to ensure that the installation is safely installed and that the warranty on the installed products is correct. This step is essential to maintain the safety and integrity of the installation.

5. Electrical Switchgear Warranty: Please note that there is no warranty on electrical switchgear. This is because electrical switchgear is subject to wear and tear and requires regular maintenance to ensure its longevity.

6. Accurate Information: It is essential to provide accurate information to avoid any misunderstandings or additional charges. If non-mentioned or misleading information is provided, it will be charged separately on the quote and invoice. A site evaluation is required for accurate quotations.

7. Refund Policy: Refunds will only be valid if a good reason is given in writing regarding our services or related products. A 10% handling fee will be charged for any refunds. Refunds may take up to 7 - 14 working days to ensure that the product is not damaged and its previous packaging is not damaged. All assessments will be required to be before any refund is acceptable. If any damages are made to the product, the required amount to repair the damage will then be deducted from the refund. No refunds are acceptable after quotation of installation that are approved and installed.

8. Product Warranties: Different products have different warranties and procedures. It is essential to make sure before making a payment.

9. Payments and Deliveries: All payments and deliveries will be contacted via WhatsApp or email to ensure customer satisfaction. This step is crucial to ensure clear communication and a smooth process.

10. Lost Certificate of Compliance: If a certificate of compliance is lost, another charge will be incurred, and only hard copies will be available. It is essential to keep this certificate safe, as it is a legal requirement and proof of compliance.

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In conclusion, it is crucial to understand and agree to JHC Power Solutions' terms and conditions before engaging our services. By doing so, you are ensuring that the installation process runs smoothly and that you are covered in case of any defects or issues. If you have any questions or concerns regarding our terms and conditions, please do not hesitate to contact us. We are committed to providing clear communication and ensuring customer satisfaction.